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How We Protect Your Privacy

When you open an account with dewa cuan and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data enters a system built around transparency and…

Data encrypted at rest and in transitPayment details held separately from account recordsYour rights over account access and deletion
dewa cuan How We Protect Your Privacy
REACH OUR TEAM

Privacy Requests and Contact

Have a question about your data or want to request access, correction or deletion? Our support team handles privacy inquiries during our operating hours. Contact us through the channels below, and we will respond to verified requests within ten business days.

Team online

Live Chat

Available 24/7 inside your account dashboard. Open the chat bubble at the bottom right, select 'Account & Security', and ask about your data or privacy preferences.

Email Support

Send privacy requests to [email protected]. Include your account username and the specific information you need. Responses typically arrive within two business days.

Account Settings

Update your contact details, review connected devices, or adjust communication preferences directly in Settings > Privacy & Account on desktop or mobile.

HOW WE SAFEGUARD

Data Security and Account Protection

Your account credentials and payment information are protected by encryption, multi-factor authentication options, and segregated storage.

Encryption Standard

All data in transit uses TLS 1.2 or higher. Stored passwords are hashed with bcrypt. Payment tokens from DANA, OVO, GoPay and QRIS are encrypted separately from your account profile.

Account Access Control

Enable two-factor authentication in Settings > Security after your first deposit. This prevents unauthorized login even if someone learns your password.

Cookie and Tracking Policy

We use essential cookies to keep you logged in and remember your lobby preferences. Analytics cookies (optional) help us improve performance. You can disable non-essential cookies in your browser settings without affecting core account features.

Third-Party Sharing Rules

We share account ID and transaction hash with DANA, OVO, GoPay and QRIS only to verify deposits and confirm withdrawals. We do not sell or lease your email, phone, or contact history to advertisers.

Data Retention Period

Active account data is retained for the life of your account plus two years after closure, where local law permits. Backup archives are purged annually to minimize stored risk.

Incident Response

If we discover a data breach affecting your account, we notify you via email and account message within 24 hours and provide steps to secure your account and payment methods.

Privacy Policy FAQs

Players in Surabaya, Bandung and across Indonesia often ask about what happens to their data when they deposit, how long we keep it, and whether we sell it to third parties. Here are the answers to the questions we hear most.

Yes. Email [email protected] with your account username and the subject line 'Data Subject Request'. We will compile your account profile, transaction history, device logs and cookie records, then send them as a secure PDF within ten business days.

No. Your contact information stays within dewa cuan's systems only. We share transaction identifiers with DANA, OVO, GoPay and QRIS only to process deposits and withdrawals. We never sell, lease or rent your personal data.

Withdrawal and deposit records are retained for two years after account closure, where local law permits, to settle disputes and prevent fraud. Your stored DANA, OVO, GoPay or QRIS tokens are deleted immediately upon request via our support team.

Your account profile, login credentials and communication history are deleted within 30 days. Transaction records required by law are archived separately and encrypted. You can request final deletion of archived records by contacting support with your account username.

Session cookies are required to keep you logged into your account. Analytics and marketing cookies are optional; you can disable them in your browser settings or in Account Settings > Privacy Preferences. Core gameplay and withdrawals work without optional cookies.

Only you and dewa cuan support staff (under confidentiality agreements) can view your full account and transaction details. DANA, OVO, GoPay and QRIS see only transaction amounts and confirmation codes. Payment details are never shown to other players or affiliates.

Go to Settings > Account Information on desktop or mobile. Update your email, phone or address directly. For changes to registered name or date of birth, contact [email protected] with identity verification; these are verified against DANA, OVO, GoPay or QRIS records.